Dear Jet Pens, Your service is excellent! I got my three inks in the mail yesterday--so fast! Thanks for everything and best wishes to you!
-- PS, 10/25/2009 (Baltimore, Maryland)
Your products and service rock! Thanks so much for carrying such hard to get in the states , high quality goods. Writing isn't fun without jetpens!
-- MB, 10/19/2009 (Clifton, New Jersey)
I love your site, your selection, your efficiency, the
fast shipping, the prices and now I can add your customer service to my list
of reasons that I tell people to check out your website,
Thank you very much
-- SC, 10/12/2009 (Nashville, Tennessee)
I just wanted to say that the timeliness of the shipping and handling of my order was incredible. Everything was just right when it came in the mail. Thanks!
-- RC, 9/30/2009 (Urbana, Illinois)
You really are the best, I can't say it enough. I recommend you to all my friends and will always continue to do so. Your products are great, the customer service is even better, so thank you sincerely!
-- JT, 9/24/2009 (Skillman, New Jersey)
I cannot tell you enough how I impressed I am with JetPens! The speed of shipping, and the quality is OUT OF THIS WORLD! I am a 5th grade teacher and am known as Mr. Penwerks because of my addiction to funky, fun pens! Please keep me updated on the new ones. I have placed orders twice in the last couple of weeks and am ordering again tonight! Many thanks!"
-- RA, 9/22/2009 (Fargo, North Dakota)
Just wanted to say thanks; this is my second order from JetPens and every single item exceeded my expectations. The quality of the products you stock is just fantastic. Also, I received both my orders less than 48 hours after placing them! Thanks for the great products and service, you'll definitely be getting more orders from me.
-- WA, 9/22/2009 (Los Gatos, California)
I just wanted to let you know how extremely happy I am that I have found your site. As you can probably tell already. I have also recommended your site to fellow friends of pens. Keep up the good work. It is so nice to finally find a source of these rare pens within the US...I like the way there is always something new in stock.
-- SG, 9/22/2009 (Pinellas Park, Florida)
I just got my order yesterday and I wanted to thank you for the Priority Express mail shipment! WOW! The products are great and the service is always fast...When I lived in Japan, I was always scared of coming back to the US and having to settle for 1.0mm gel pens and so I would stock up and hoard pens when I went over. Now, things are simple because I can just order them from you! Thank you for making things easier on me!
-- BG, 9/20/2009 (Sumter, South Carolina)
I wanted to thank you, my pens arrived today. I also wanted to tell you again how much I love the products. I am so in love with the erasable highlighters. They have come in very handy.
I am sure I will be ordering again soon...Thank you again.
-- AB, 9/8/2009 (Columbia, Maryland)
Wow, what a wonderful site with wonderful service! Thanks so much! You've made this artist a faithful customer, for sure. Have a wonderful day, as you've made mine. :)
-- ALM, 9/8/2009 (West Yarmouth, Massachusetts)
Thanks so much. I got both orders today. Love your fast shipping.
-- JS, 9/5/2009 (Huntington Beach, California)
Having received my 4th order from JetPens last Friday I realized it's about time that I emailed to say "thanks" for such a great and reliable service. Every order has been absolutely correct and has arrived in a timely fashion (all the way to Australia) and has been well packaged. And of course, the products are great! Thanks so much.
-- LJ, 9/3/2009 (Western Australia, Australia)
Thanks so much for your quick response. Your customer service is second
to none, and one of the reasons I am a regular customer. I will continue to
recommend your website to my friends, and look forward to placing more
orders in the future.
-- JK, 9/3/2009 (Oak Forest, Illinois)
I have ordered the uni-ball 201 .28 signo bit gel pens from your company before and I was impressed that you sent them out so quickly. Oh! And I love them!!! They are perfect for my mapping that I do. So, Please, keep them in your inventory as I am ordering refills now. Thank you!
-- MP, 9/1/2009 (Talking Rock, Georgia)
Wow, you guys give fantastic service! I placed my order on Thursday, 8/27 and received it on Monday 8/31 - all the way in northern Michigan. By the way, I love, love, love the signo .38 pens!
-- JS, 9/1/2009 (Traverse City, Michigan)
Thank you so much for your prompt response. Your customer service is a 10 out of 10 for me. I love your website and will continue to order products from you in the future. In fact, I'll be ordering two more of the Ohto Ceramic pens on September 1 when I get paid. Thanks again. You guys are great.
-- MB, 8/29/2009 (APO, AE)
Your responses continue to be timely and polite. You mail out your products quickly and subscribe to the old fashioned principles of good customer service, an unusual practice when dealing with internet businesses these days.
-- JL, 8/24/2009 (Oakland, California)
Wow...thank you for this incredible good news I was so afraid I was going to have to jump through tons of hoops to get this resolved...Excellent customer service I might add! You have made me very happy indeed...
-- BB, 8/21/2009 (Ojai, California)
Thank you for the prompt response; one of the reasons I buy from JetPens is your well deserved reputation for outstanding customer service and dedication to quality.
-- WY, 8/21/2009 (Ontario, Canada)
This is customer service like I have never experienced - it's that good. I cannot describe how pleasantly surprised I was by this. I would like to know how I could serve you in the future besides buying more of your goods. I am finding the Shift Lock to be an extremely comfortable and versatile pencil, well-balanced and useful whether I am doing fine lettering or fast note-taking. Again, thank you very much.
-- RD, 8/10/2009 (Bailey, Colorado)
Thank you so much! That is fantastic customer service, i really appreciate both your focus on what is simple and makes sense for me, the customer, and also your being aware of these subtle details about the pen and planning to
clarify them in the item description - that really stands out in contrast to another customer service experience i had recently and makes me feel great about JetPens. Thanks again
-- MR, 8/4/2009 (Seattle, Washington)
Dear JetPens, I just received my order of ink and pens. It was shipped promptly, well-protected in packing, and I liked the free shipping. Your web site is easy to use. I hope to do business with you in the future.
-- TM, 7/25/2009 (Austin, Texas)
I cannot express how much fun it is to get new pens and pencils from you! It's like it's my birthday every time I get a new package of goodies! Today I received my new Sharbo X pen, and it's fantastic! Best multi-pen I have ever had, and I'd had a lot of them!...Thanks so much for the fantastic service and the huge array of fun stuff you sell!
-- CS, 7/22/2009 (Portland, Oregon)
I first found out about JetPens two years ago when I was at Stanford...I'm very particular about my pens so JetPens was the PERFECT place for me, and I've ordered so many quality pens from your store for myself and for other friends as gifts as well. Just can't find these things in typical U.S. stores! A great pen also somehow makes me write neater.
-- JZ, 7/19/2009 (Dallas, Texas)
Thanks for the awesome pens! I love them so much! wow, I ordered 10 pens on July 1st, and they arrived evening of July 2nd. SO FAST AND EFFICIENT! Thank you!!!!!
-- EL, 7/2/2009 (Fremont, California)
Folks, I am impressed! Very quick delivery, an easy site to browse, and the products I ordered are fun, useful, and well made... Thanks!
-- RB, 7/1/2009 (Raquette Lake, New York)
I love JetPens, and I'm really glad that y'all have been expanding the selection of fountain pens and inks. By far you have the best service of anyone that sells pens, online or retail! And you have an excellent selection of what would otherwise be difficult to obtain products.
-- CP, 6/29/2009 (Las Vegas, Nevada)
I just wanted to write that the order came in as expected, and when I started to use the pen, I immediately fell in love with this pen. It is vendors like you that makes customers happy. This is the happiest I have ever been, in regard to a Pen & Pencils order. Thank you JetPens, thank you so much. =D
-- JL, 6/21/2009 (Fresh Meadows, New York)
I just wanted to send you a quick message to thank you for your great customer service. Quick shipping, great packaging, great products... you really are a great vendor...so thank you! I'll definitely be buying from you again (and again!)
-- AZ, 6/6/2009 (Rhome, Texas)
this site is THE best pen/pencil-goodie site i have EVER had the pleasure to be a return, return, return customer!!! these high-quality, fantastic value writing instruments have become my FAVORITE parting gift for long-time co-workers [who i REALLY care about!]. everyone has coveted the pens & pencils i have used to take notes & such [read: doodling!] in meetings. they DO make the best, most appreciated gifts AND it keeps people out of my own private "collection"!! keep up the good work & great job at keeping the site fresh & engaging! you guys ROCK!!
-- AE, 6/4/2009 (Easley, South Carolina)
Well, looks like I'm opening the batting for Australia - Great web site, best photography of any stationery site on the net - by far, very fast service, unbelievable product range. What more can I say but...BRILLIANT
-- KA, 5/29/2009 (Kingsford, New South Wales, Australia)
My Jetpens order came today, and I must say.. Im ecstatic. I ordered a couple of Signo DX's and an Apica notebook set. They arrived incredibly fast. Im hooked, I cant wait to place my next order.
-- ET, 5/28/2009 (Gainesville, Florida)
I've been really impressed with JetPens ever since I first stumbled over your website by chance. The website is excellent (and believe me, I order a lot of goods online, so I have something to compare JetPens to), it's clear and well laid out, the product pics are the best I've seen anywhere, ordering is really easy, and the diversity of the stuff you carry is breath-taking, but what has impressed me the most is the people.
It's obvious you all have a passion for what you do, you care about your customers and it shows. Customer service is outstanding - every one of my orders has 100% right and shipped very quickly and if I've emailed you, the response has always been prompt, friendly and very helpful.
The only problem is that you add new ranges faster than I can afford to buy them! :)
-- SS, 5/28/2009 (Sunderland, UK)
I recently received a uni-ball pen, uni-ball pencil, Kaweco fountain pen, and some .5 lead. I collect pens from all over the world and this is the first time I have used your site. I am amazed at the quality and style of these items. All I want to say is "Thank you" and "Keep up the astonishing work!!!" I'm planning on ordering again soon.
-- MM, 5/27/2009 (Manhattan Beach, California)
I just wanted to let you know that I appreciated your business. I recently purchased the new orange, limited edition Lamy pen, and I was pleased to see not only your shipping cost but your shipping time. I payed for the 2-3 day shipping (which I couldn't find anywhere that cost less) and I received my pen barely 2 days later. It was in perfect condition.
-- ME, 5/21/2009 (Davis, California)
My order just arrived yesterday, much sooner than i expected! Very carefully packaged, the pens are great, thank you so much JetPens.
-- AR, 5/20/2009 (Coimbra, Portugal)
Thanks again Jetpens guys and gals, for great service and the best Japanese pens around! I am a very loyal customer and have been 'putting the word out' on you guys! Several friends and coworkers have ordered recently, you may have seen a sudden influx of orders shipped to the 455 AEW, 455 EMXS / AMMO, that's us. We are members of the U.S. Air Force currently serving overseas in Afghanistan. An Air Force joke is that accurate documentation is the key to Air Power, and I can tell you that my coworkers and I get our documentation done with JETPENS!!!
-- SrA BB, 4/30/2009 (US Air Force, Afghanistan)
Holy smokes! You guys got the pens/cartridges here in a hurry! Particularly with it being tax time, I am astonished that my order, placed over the weekend, made it from San Jose to New England by Wednesday! I wasn't expecting to see my goodies arrive until Friday, so, imagine my pleasant surprise at opening the mailbox and seeing my new writing buddy waiting for me! You rock!
-- JW, 4/15/2009 (Barrington, New Hampshire)
Keep up the great work! Zero errors in all of my many orders, best track record of any retailer ever. Can't say enough good about the site. I can tell everyone takes pride in what they do.
-- JF, 4/10/2009 (Folsom, California)
Thank you once again for great customer service. All I have to say is that you have a customer for life with me. Once again, thank you...
-- AA, 4/8/2009 (El Paso, Texas)
Just a note to let you know that my pencils arrived safe and sound today, many thanks for excellent and quick service.
-- SC, 4/1/2009 (Cambridgeshire, England)
Today I receieved my package; my ohto promecha mechanical pencil for drawing, and I would like to say thank you so much. It is a great product and it came in great condition. I love it so much, and i would, again, like to say, THANK YOU!
-- MY, 4/1/2009 (Ontario, Canada)
I received my 2nd order so fast. I was pleasantly amazed. I have already given your website to 2 of my friends so far. 1 has already bought from you. Your service, prices,items, and speed of shipping is second to none.
-- AA, 3/30/2009 (St Louis Park, Minnesota)
Thank you for your high level of customer service. This is my 2nd order from JetPens. I consider your company the number 1 source for exotic and quality pens.
-- MW, 3/11/2009 (Burbank, California)
I just wanted to let you guys know that after using the products found in JetPens, I cannot bring myself to buy or use products from any other store - web or local. Your mechanical pencils, pens, erasers etc. are the greatest! Your customer service is unparalleled. Keep up the great work and I will continue being one satisfied, loyal customer. Awesome!
-- JC, 3/11/2009 (College Station, TX)
I am a calligrapher who loves pens. I've been ordering the Pilot multi pens from London (or begging friends to pick some up for me) for over 5 years. When I went to your multi pens section, I almost cried. Not only are they great, they are far superior than the ones I had...and better prices...I tell everyone about your site. Your site is terrific. Your selection is fabulous and the delivery was mind boggling. I am very very happy and click on your site once a week to see what's new. THANK YOU.
-- SK, 3/11/2009 (Washington DC)
Oh my GOSH! You guys are so quick with your orders! Thank you so much for being so fast. I've never experienced this kind of service from an online store before~. The order got here safe, and in such a short amount of time for processing. Thanks SO much!
-- DB, 3/11/2009 (Round Lake Park, Illinois)
I have to be honest I never write these kinds of emails unless somebody does me wrong, but I can't say enough good things about JetPens! Wow I place my order on Friday (from the bitter cold in Minneapolis) and got my package on Tuesday? Amazing!! Thanks for everything! I tell people whenever I can that I only buy from JetPens and so should they!!
-- BR, 3/11/2009 (Minneapolis, Minnesota)
...Jetpens is my favorite (and best!) store to purchase quality writing utensils that are difficult to find in the US. It is extremely comforting to know that a company that distributes top-notch, high quality goods also has outstanding customer service. Again, I wish to thank you.
-- JM, 3/09/2009 (Swarthmore, Pennsylvania)
I placed a small order with you on Thursday 3/5/09 and recieved it today 3/7/09. All I can say is WOW! I wanted to let you know how very pleased I am with your company as this was my first order. I am completely satisfied with my purchase and obviously with the extremely fast shipping, I will definately be ordering again in the future. In times when you are seeing more and more poor customer service, it is a real pleasure to do business with someone who is on top of their game. Thank you for such excellent service!
-- M, 3/07/2009 (Westfield, New York)
After discovering your wonderful website and then placing two orders on the first day, I just had to comment after I received them. Not only did they arrive -very- quickly, but they packaged well above my expectations. On top of that, the quality of the product I ordered was top-notch! I wanted to thank you for your wonderful service, selection, and for providing a forum for us fans of Japanese stationary. I am a customer for life.
-- BSR, 3/06/2009 (San Angelo, Texas)
I will be sure to tell my colleagues about JetPens and the professional/prompt service I received!! This is what makes small companies stand out from the rest!!
-- TW, 2/24/2009 (Essexville, Michigan)
Just a note to say how pleased I have been with your company since finding it online a year ago. I have always been taught that good tools for any trade makes a job more enjoyable and helps to produce desired results whether that result is a service or product. The selection of tools offered on your site is magnificent. It is nice to be able to buy products not usually seen in this country from within the states. I have always been pleased w/shipping time, and the customer service provided, a service sorely lacking in business these days. I hope your company remains a great success. I am a customer for the life of your business.
-- LS, 2/23/2009 (Kingman, Arizona)
I will be ordering from JetPens for all my pens and pencils/writing supplies. Your customer service is impressive and has ensured my brand loyalty! Thank you.
-- MU, 2/12/2009 (Washington, District of Columbia)
Just wanted to let you know how impressed I was with my shopping experince at JetPens.com. I didn't think I would get my pens as fast as I did. I love them! Will definately keep buying from you! Thanks!
-- NG, 2/09/2009 (Bell Gardens, California)
Thank you so much for your wonderful customer service. I placed my first order with JetPens.com recently and the quick delivery was simply wonderful, and the products were the best. Thank you again.
-- JF, 2/5/2009 (North Richland Hills, Texas)
I received my Noodler's ink so fast, and it's wonderful! Thanks again for great service!
-- TS, 1/30/2009 (Bowie, Maryland)
I want to compliment your company on its efficient service. I have been your customer for a while now and am extremely IMPRESSED with your service. Keep up the good work.
-- MJ, 1/5/2009 (Quintana Roo, Mexico)
I wanted to let you know how much I love your products!!! My favorite pen of all time is any size and style of uniball in ORANGE! I have only been able to find them in the 8 or 12 pack... That was, until I came across your site, I'm sure there are many people that have shared the same joy I did. Now, I can buy orange uniball pens until my heart is content. Of course, I cant help myself and end up buying sooo many more things. I absolutely love you guys!
-- JB, 12/23/2008 (Saint Simons Island, Georgia)
I just wanted to say Thank You for bringing such great products into the US...I was so excited to find this store. Your selection and customer service is incredible.
--CB, 12/08/2008 (Hawaii)
Hi Guys,
I would like to thank you guys for the fast transaction and delivery. Although I live in Canada, and the exchange rates weren't that great, I would not hesitate to order again. The pens/pencils I ordered were AMAZING and worth every penny!!!!! I have already recommended this site to many of my friends. You guys are awesome. THANK YOU!
-- C (BC, Canada)
The Pilot Cavalier is a wonderful pen, and I am thoroughly delighted with it. Also, I am very impressed with how quickly my order was processed and shipped. You can add me to your list of very satisfied customers!
-- LH, 09/08/2008
Just wanted to drop a note and tell you that I received my first order from JetPens and I am thrilled! I am a pen and pencil junkie and a lot of your products I have not seen before. I will be making many, many more purchases in the future.
You offer a great collection of drawing tools, the prices are excellent, and your service is impressive. Thank you!
-- KD, 07/14/2008 (IL)
Love Jet Pens and all the cool mechanical pencils that keep finding their way into my collection. Great customer service, fast shipping, and unique writing utensils. Even started up a flickr group for fellow fans! Join today and add your Jet Pens pics: http://www.flickr.com/groups/807142@N22/
-- Matt, Creative Director 06/05/2008 (CA)
Thank you so much. I love your products and your concept. You guys sell quality and your customer service reflects it.
-- JB 05/30/2008 (FL)
I just want to thank you for the great price and FAST delivery. I was impressed at how fast I got my new Lamy Vista and other items that I ordered. I will be buying from your store in the future. Thanks for running an online store like it should be ran.
-- SN 04/04/2008 (Oak Hills, CA)
Hey there!
You all are absolutely DA BOMB with your exemplary and super-quick customer service.
Fantastic. You're the ONLY vendor I trust with my pen needs, online. I only wish I had more money to invest in the fine quality products that you sell. Someday!!
-- LP 03/04/2008 (Seattle, WA)
Hey there!
I just wanted to take time out to express to you all at JetPens how impressed I am with your service. The site itself is wonderful and well put together, creating the appeal to purchase for here. Not only that, but I received my order in an unbelievably quick time period and with great service.
-- DO 01/22/2008 (Washington, D.C.)
I just wanted to write how thrilled I am with your company. I'm a total nut about having to have "my pen" (Unibal Signo 0.38) and have loved getting it in so many colors. Your service is easy to order, delivery is super fast. I couldnt be more happy. I'll be using you for a long time to come! Thank you!
-- RC 10/24/2007 (Ohio)
Just wanted to drop a quick note saying how much I ADORE this website. Thank you so much for making these pens available on the internet. I became a woman obsessed with Uniball Signo 0.38 mm pens in college and had to travel to NY, San Francisco, Seattle, etc. to get them. I scoured for them all over the web-- even eBay had nothing. When I finally discovered this website, I screamed so loudly that my co-workers thought I was INSANE (and maybe I am). So thank you, thank you, thank you for this wonderful website, and I hope that you stick around for years. I will only be buying pens from you guys and would not think of going anywhere else!
-- BP 10/11/2007 (Falls Church, Virgina)
I have received my pens and wanted to thank you so much for everything you did to help with the shipping issues encountered!! I am very pleased with your overall customer service and wouldn't hesitate for a second to re-order from you in the future.
-- JH 10/08/2007 (Canada)
Wow, Thank you so much! I am really pleased with the service in shipping and handling. I had to order some special mechanical pencils and pencil leads and I was hoping that they would get here before 7 days was up. But, I am really impressed! I think they arrived within 2-3 business days. Thanks a lot! I will definitely order things from you in the future!
-- NON 10/01/2007 (St. Louis, Missouri)
Got my package today. Boy, am I thrilled with your service. Thanks for getting it out so quickly; is actually important to me that things I buy get shipped quickly. I remain a happy customer and new fan of JetPens. Have a nice weekend. Very pleased with the items, too; can't wait to show my wife her new pens.
-- HF 09/21/2007 (Windsor, New York)
Thanks for the pens, I really like JetPens and love having cool writing tools especially over here in Iraq fighting the war. Would it be corny or appropriate to say "The pen is mightier than the sword!"? :-)
-- SP 09/17/2007 (Iraq)
Thanks so much for your quick and thoughtful reply! Good customer service on the web is sorely lacking these days, and makes you stick out like a daisy in a field of ashes. Here's to many happy pen-buying experiences in the future.
-- DL 09/13/2007 (Canada)
Thank you all so much!!! I have received my replacement. You are wonderful to do business with and you have my business for life!!!
-- PC 09/13/2007 (Kingsport, Tennessee)
I received my replacement green pen today, and it works beautifully. Thank you for your prompt attention to this matter! :-) ... I have now ordered from you twice, and have been very happy both times, both in terms of the quality of the pens and also your customer service. You are becoming a bit of a legend in the scrapbooking world...!
-- DR 09/11/2007 (Overland Park, Kansas)
Can I just thank you very much for shipping my pens out so quickly? I was a bit concerned I opted for the cheap non-guarantee international delivery but they arrived this morning - less than a week from ordering! Thank you for feeding my pen spinning addiction and being very reasonably priced with it. I just added your MySpace too.
-- JB 09/10/2007 (England)
I love the service here and will be using JetPens for all my fine tip pen needs.
-- CB 09/08/2007 (Santa Maria, California)
GREAT SITE! Your "store" carries products difficult to find elsewhere! Fast shipping too!!! I will be a re-repeat customer...
-- MC 08/30/2007 (Las Vegas, Nevada)
Great Customer Service! I've already started a cult following at work, I'll be sure they know of the great Customer Service you have.
-- DG 08/15/2007 (Jacksonville, Florida)
I love you guys, you've changed my life, thanks for selling the Pilot Hi Tec C pens!!!
-- SG 08/01/2007 (San Diego, California)
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