| I’ve been hearing all this buzz. What is so special about Japanese pens?? |
Kanji (Chinese characters) are much more complex than the English alphabet. A single character can have up to 30+ strokes! As a result of this intricacy, many writing instruments in Asia are much more precise than those available in the United States. At JetPens you'll be amazed to find fine point writing instruments that you can't find anywhere else in the world. In addition, we have mind-boggling colors that will beat the selection at any local office store. JetPens is a home for pen fanatics.
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| How much does shipping cost? |
Shipping is FREE for domestic orders over $25.
Standard First Class shipping is otherwise $5. You can find information about more shipping here:
http://www.jetpens.com/shipping.php |
| Do you ship overseas? |
Yes! We ship to all around the world. We have various international shipping methods available. You can find information about them here:
http://www.jetpens.com/shipping.php
International Priority is recommended. The free shipping promotion does not apply to international orders. |
| What form of payments do you accept? |
We accept Visa, Mastercard, American Express, Discover, PayPal, and money orders.
For money orders (US currency) you can mail your payment to the following address. Include the items you would like to purchase. Please be sure to make your payment out
to JetPens.
JetPens
2050 Gateway Place, Suite 100-184
San Jose, CA 95110
Your order will be processed after your payment is received. |
| Is your website secure? |
Yes, all your information is encrypted in transmission using industry-leading SSL technology (the same technology used by all major online retailers and for online banking) and all credit card information is deleted once a transaction is processed.
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| What is your return policy? |
We stand behind the products we sell. We accept returns of products in their original condition within 30 days of purchase. To be eligible for return, products must be received at the return center within 50 days of the purchase date. Shipping fees cannot be refunded. Returns must include an RMA.
Click Here to create a return merchandise authorization form (RMA). |
| An item I want is out of stock, when will it be restocked? |
We restock on the majority of items approximately every two to three weeks. Some special products may be backordered and can take longer. If an item is out of stock, you can click the restock notification link on the product page and log in to your JetPens account. Then you'll get an automated email as soon as the item comes back into stock. |
| I get an error when I check out, what do I do? |
Please log in to your JetPens account and contact us and we can send you an invoice by e-mail. |
| Okay! I just placed an order. When will it be shipped? |
When you place an order, we ship it within the next business day. Customers are always impressed to find out how quickly their order arrives. |
| Wow, I love your products!! |
Thanks. We love them, too!
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| Can I suggest a product? |
Sure, we are always looking to expand our product selection. You can tell us about it by using the Contact Us form and we will add it to our product request list. |
| Are there bulk discounts? |
We do do bulk discounts for large orders (usually 200+ pcs per SKU). Please contact us with the items and qty you are looking for and we can give a quote. Imprinting is also available for bulk orders on select products. |
| Where are you located? |
Our warehouse is located in the beautiful Bay Area of Northern California. We are an online store only.
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| I have more questions that are not answered here. What do I do? |
Of course, we are always happy to answer your questions. You can ask us by using the Contact Us form (preferred) or by e-mailing us at JetPens [at] JetPens [dot] [com].
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| Do you have a phone number I can call? |
We do have a phone number, but since the warehouse is often busy we can't always interrupt operations to answer your call. The easiest and most efficient way to contact us would be to use our Contact Us form. You can use that form to leave your number with a convenient window to call. We answer all customer service e-mails within 24 business hours. Rest assured, we promise to address any questions or concerns you have quickly and efficiently! |
