Gift Certificates are purchased just like any other item in our store. You can pay for them using the store's standard payment method (s). Once purchased, the Gift Certificate value will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.

To send a Gift Certificate that you purchased, go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, please specify the following:

The name of the person you are sending the Gift Certificate to.

The email address of the person you are sending the Gift Certificate to.

The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate account.)

A short message which will appear in your email.

Please ensure that you have entered all of the information correctly before the email is sent.

If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Clicking this box will apply those funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.

If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Number. It's a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways.

1. By clicking on the link contained within the email. This will take you to the store's Redeem Certificate page. You will need to create a JetPens account before the Gift Certificate is validated and placed in your Gift Certificate Account.

2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code from your email here, and click the redeem button. The code will be validated and added to your Gift Certificate account. You can then use the amount to purchase any item from our store

Please contact JetPens [at] JetPens [dot] [com]. Please give as much information regarding the issue as possible in the email.