Gift Certificate FAQ
Purchasing Gift Certificates.
Gift Certificates are purchased just like any other item in our
store. You can pay for them using the store's standard payment method
(s). Once purchased, the Gift Certificate value will be added to your
own personal Gift Certificate Account. If you have funds in your Gift
Certificate Account, you will notice that the amount now shows in the
Shopping Cart box, and also provides a link to a page where you can
send the Gift Certificate to some one via email.
How to Send Gift Certificates.
To send a Gift Certificate that you purchased, go to our Send
Gift Certificate Page. You can find the link to this page in the
Shopping Cart Box in the right hand column of each page. When you send
a Gift Certificate, please specify the following:
The name of the person you are sending the Gift Certificate
The email address of the person you are sending the Gift
The amount you want to send. (Note you don't have to send the
full amount that is in your Gift Certificate account.)
A short message which will appear in your email.
Please ensure that you have entered all of the information
correctly before the email is sent.
Buying with Gift Certificates.
If you have funds in your Gift Certificate Account, you can use
those funds to purchase other items in our store. At the checkout
stage, an extra box will appear. Clicking this box will apply those
funds in your Gift Certificate Account. Please note, you will still
have to select another payment method if there is not enough in your
Gift Certificate Account to cover the cost of your purchase. If you
have more funds in your Gift Certificate Account than the total cost
of your purchase the balance will be left in your Gift Certificate
Account for the future.
are reviewing the order information, you will be able to see how much
of the order total was paid for with Gift Certificates.
Redeeming Gift Certificates.
If you receive a Gift Certificate by email it will contain
details of who sent you the Gift Certificate, along with possibly a
short message from them. The email will also contain the Gift
Certificate Number. It's a good idea to print out this email for
future reference. You can now redeem the Gift Certificate in two
1. By clicking on the link contained within the email. This will
take you to the store's Redeem Certificate page. You will need to
create a JetPens account before the Gift Certificate is validated and
placed in your Gift Certificate Account.
2. During the checkout process, on the same page that you select
a payment method there will be a box to enter a Redeem Code. Enter the
code from your email here, and click the redeem button. The code will
be validated and added to your Gift Certificate account. You can then
use the amount to purchase any item from our store
If any problems occur.
Please contact JetPens [at] JetPens [dot] [com]. Please give as
much information regarding the issue as possible in the email.
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