* Returns must be initiated within 30 days of purchase and require Return Merchandise Authorization (RMA).
* Products must be received at the return center within 50 days of the purchase date for a refund. Original shipping fees and return shipping fees cannot be refunded.
* Please contact us if an item arrives damaged or seems defective. Provide the order ID number and detailed information regarding the damaged or defective product and we'll be happy to resolve the issue.
* Items must be in brand new condition, unopened and have their original barcode sticker, original packaging, etc (if applicable) to qualify for a refund.
* Tags must be attached, and sticker seals must be intact or unbroken for applicable items.
* Pens can be returned for a refund only if the ink has not been run through any part of the pen. If a cartridge is included with the pen, the return also must include the unused cartridge. If a pen contains a tip protector, the protector must be intact. Used pens cannot be returned for a refund.
* Pen sets can only be returned for refund only if none of the pens have
been used and case shows no visible damage. If the pens contain the tip protector, the tip protectors for all pens must be intact.
* Pencils, including mechanical pencils are eligible for return only if the pencils have not been sharpened (if applicable) and the erasers do not show any usage.
* Returns must include an Return Merchandise Form (RMA).
* All returns will be reviewed by our Returns Processing Team to determine if the item is in new, unopened, unused condition.
* Refunds can only be issued to your original payment method once the product is deemed in new condition. At the customer's request, a store credit may instead be given.
*JetPens reserves the right to decline refund requests if the product has been used, opened, or in question.
* Go to your Account History page and click on the "Return Items" button to create a return merchandise authorization form.
* In general, we highly recommend using a tracked form of mailing such as delivery confirmation or registered mail. JetPens is not responsible for any return packages that get lost in the mail transit process.
* Returns are processed once a week by the warehouse so please allow 7 to 10 days after the return is received for it to be processed. An email confirmation will be sent to you once the return is processed.
* We don’t handle exchanges but would be happy to help you process a return and refund of any new and unopened items. When the refund is processed you may place a new order for an alternative product.