FedEx Address Policy: For packages shipped by FedEx, if a package is returned or if the address is corrected by FedEx due to an insufficient or incorrect address, or if a package is addressed to a PO BOX, JetPens reserves the right to charge an address correction fee (up to $10). Furthermore, the customer is responsible for paying for shipping charges again if they would like the package re-shipped. The original shipping charges will not be refunded, so please double check your address.

Signature Confirmation: A Signature may be required for delivery for your protection for domestic shipments valued at $150 or more, FedEx, express mail shipments and global express mail shipments.

Sales Tax: Sales tax is charged for shipments delivered to California at the rate of 7.50% (8.625% for deliveries within Santa Clara County).

Tracking Information: The USPS only provides partial tracking information, which means your package may not appear in their database until it nears its destination. Do not worry if you receive the following message at the USPS website when attempting to track your package -- if you have a received a shipment notification from JetPens, your package is on its way. The U.S. Postal Service was electronically notified by the shipper or shipping partner on [date] to expect your package for mailing. Information, if available, is updated every evening. Please check again later.