Shipping Information

Orders are usually packaged and shipped within one business day after they are processed online. Orders placed by 10:30 AM EST on business days will usually be shipped the same business day. JetPens does not ship on weekends and US federal holidays. Time in Transit listed below begins once your order has shipped, not from the time your order was placed.
Domestic Shipping
Shipping Method Time in Transit Cost
Standard Rate Shipping (US Only)
US Postal Service or FedEx Ground
3-7 Business Days Varies by destination
Free Shipping on Orders over $25 (total before sales tax, US Only)
US Postal Service or FedEx Ground
3-7 Business Days FREE!
USPS Priority Mail (US Only)
US Postal Service
2-3 Business Days Varies by destination
FedEx Ground (Contiguous US Only)
No PO Boxes
3-6 Business Days Varies by destination
FedEx 2Day (US Only)
No PO Boxes
2 Business Days Varies by destination
FedEx Standard Overnight (US Only)
No PO Boxes
1 Business Day Varies by destination
FedEx Address Policy: For packages shipped by FedEx, if a package is returned or if the address is corrected by FedEx due to an insufficient or incorrect address, or if a package is addressed to a PO BOX, JetPens reserves the right to charge an address correction fee (up to $10). Furthermore, the customer is responsible for paying for shipping charges again if they would like the package re-shipped. The original shipping charges will not be refunded, so please double check your address.
International Shipping
Shipping Method Time in Transit Cost
International First Class Shipping (Not Available to All Countries. Maximum order value of $150 and maximum weight of 48oz.) No Tracking Available. Delivery is Not Guaranteed. Please wait 45 calendar days from shipment date but no more than 75 days after shipment date before initiating a lost package inquiry. Varies by Country
International Priority Shipping (Outside US) Insured Global Shipping with tracking. Usually Takes 10-20 Business Days. Varies by Country
Fedex International Priority (Not available to all Countries) 1-5 business days with tracking. Varies by Country.
Note to Non-US Purchasers: Your country's government or customs office may charge you a customs duty or import tax on your shipment. As the importer, you are responsible for all customs duties imposed by your respective government. JetPens has no control over the duty process and is unable to provide any information about possible duties, charges or rates in advance, as each countries' laws and rates are different. Please consult with your local customs office for further information.

Signature Confirmation: A Signature may be required for delivery for your protection for domestic shipments valued at $150 or more, FedEx, express mail shipments and global express mail shipments.

Tracking Information: The USPS tracking information is not always completely up-to-date. Iff you have a received a shipment notification from JetPens, your package is on its way.