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Product Review

  Horrible buying experience..., December 20, 2013
By chr...
Horrible buying experience with Jetpens this time. Last month, I ordered this pen and received it few days later (fast shipping as always). Unfortunately, I got a pen showing some scratches (oh no, not again). I don't want to believe that they sent me a pen that was already used. I rather think that Jetpens needs to find a better way to store their inventory in the warehouse (to prevent them from rubbing together). Anyway, the pen was not acceptable to me. I requested RMA and processed the return. I had a simple and smooth return with Jetpens before (a pair of $ 6.75 scissors by USPS first class). However, I failed to consider that Rotring 500 0.7 mm is so popular on eBay, and I still sent it by USPS first class. I have never lost mail before. What bad luck, my Rotring 500 package vanished after three weeks of waiting and emailing Jetpens back and forth. I even attached my mailing receipt from UPSP to them. Jetpens said they cannot do anything unless I can provide a tracking number. Sigh....... I learned my lesson here.
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